1. Relationship
1.1 You are an independent business. Nothing in this agreement creates employment, agency, partnership or joint venture between you (or your staff) and Doory. You have no authority to bind Doory.
1.2 Doory operates an introduction platform. The contract for any work is between you and the Customer. Doory is not a party to it and has no liability under it.
2. Your warranties and obligations
You warrant and agree, on an ongoing basis, that:
2.1 Eligibility & compliance — you and every team member you register are legally entitled to work in New Zealand, and you comply with all laws applicable to your trade, including licensing/certification requirements (e.g. electrical, gas, plumbing), health & safety (HSWA 2015), building regulations, and tax obligations (including GST). Verifying work eligibility and holding required licences is solely your responsibility.
2.2 Accuracy — all registration information (legal name, NZBN, identity documents, insurance) is true and kept current. Misrepresentation is grounds for immediate termination.
2.3 Insurance — you hold and maintain insurance appropriate to your trade (including public liability cover) and remain solely responsible for insuring your work, staff, tools and vehicles.
2.4 Workmanship & consumer law — you are solely responsible to Customers for the services you provide, including all guarantees under the Consumer Guarantees Act 1993 and obligations under the Fair Trading Act 1986. Any remediation, refund or damages relating to your work is your liability alone.
2.5 Conduct — you will treat Customers professionally, honour quotes you issue, respect Customer privacy (using contact details only for the engaged job), and not circumvent the platform to avoid legitimate platform operation.
3. Leads, points and payments
3.1 Points are purchased credits used to accept leads. Points have no cash value, are non-transferable, and — except where required by law or under clause 3.2 — are non-refundable.
3.2 Automatic refunds of points occur per platform rules (e.g. Customer non-response within the configured window; upheld junk-lead disputes). Doory's decision on disputed leads is final, acting reasonably.
3.3 A lead is an introduction, not a guarantee of work. Doory makes no representation about lead volume, conversion, or Customer accuracy. Prices for points and lead pricing rules may change prospectively at any time.
3.4 Fees paid for points are for platform services (introductions) and are exclusive of the price of your work, which you invoice to the Customer directly.
4. Suspension and termination
4.1 Either party may terminate at any time; unused points at termination for breach are forfeited to the extent permitted by law. Doory may suspend accounts immediately for suspected fraud, legal non-compliance, safety risk, or serious Customer complaints.
5. Disclaimers, liability and indemnity
5.1 The platform is provided "as is". As you acquire platform services in trade for business purposes, the parties agree that the Consumer Guarantees Act 1993 does not apply to this agreement, and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply to the extent it is fair and reasonable, per s 5D of that Act.
5.2 To the maximum extent permitted by law, Doory is not liable for: acts or omissions of Customers; lead quality or conversion; loss of profits, revenue, data or opportunity; indirect or consequential loss; platform interruptions; or third-party service failures.
5.3 Where liability cannot be excluded, Doory's total aggregate liability to you is limited to the amount you paid Doory for points in the 3 months preceding the event.
5.4 You indemnify Doory (and its officers and staff) against all claims, losses, fines, and costs (including reasonable legal costs) arising from: your work or failure to perform it; breach of this agreement; breach of any law (including licensing, immigration/work-eligibility, health & safety, and tax obligations); your dealings with Customers; or claims by your staff or subcontractors — except to the extent caused by Doory's own fraud or wilful misconduct.
5.5 Nothing in this agreement excludes liability that cannot lawfully be excluded, and nothing makes Doory responsible for any criminal, regulatory or civil liability arising from your conduct — that responsibility is yours entirely.
6. Changes to this agreement
6.1 Doory may update this agreement at any time, publishing the new version with an effective date and giving at least 14 days' notice of material changes (in-app or email). Continued use of the platform after the effective date constitutes acceptance; if you do not accept, your remedy is to stop using the platform.
7. General
7.1 New Zealand law governs; New Zealand courts have jurisdiction.
7.2 Severability: invalid clauses are severed; the rest survives.
7.3 Clauses 2, 5 and this clause survive termination.
7.4 Privacy: the Doory Privacy Policy forms part of this agreement.
Contact: support@doory.co.nz