Delete from inside the app (immediate)
- Open the Doory app and sign in.
- Go to Profile (customers) or Business Profile (service partners).
- Tap Delete my account and confirm.
Deletion takes effect immediately: your account is closed and can no longer sign in.
Or request deletion by email
Email support@doory.co.nz from the email address registered to your account with the subject "Account deletion request". We process email requests within 5 working days.
What is deleted, and what we keep
- Deleted / de-identified immediately: your name, email, mobile number, saved addresses, profile photo, and device push tokens. Your account can no longer be signed in to and your details are no longer visible to anyone on the platform.
- Kept where the law requires: tax records such as invoices and payment/points transactions must be retained for 7 years under New Zealand tax law — these are kept de-identified from you wherever possible.
- Kept in de-identified form: reviews and enquiry statistics may remain, with your identity removed.
Deleting your account is permanent. Any unused wallet points are forfeited (see the Service Partner Agreement, clause 3.1), and your enquiry/lead history cannot be restored later.
Full details of how we handle personal information are in the Doory Privacy Policy.